Inmate Communications Service

Sedgwick County, Kansas is seeking comprehensive, turnkey inmate communications solutions that include telephone services, video visitation, tablets, grievance systems, and full‑scale installation, operation, and long‑term support. Vendors must detail hardware and software configurations, integration with the county’s jail‑management system, performance guarantees, compliance with HIPAA, CJIS, and PCI, and provide a ten‑year cost schedule. The RFI is informational only, but responses will inform a future RFP. • Required components: inmate phones (collect calls, prepaid, debit‑card interface), video‑visitation kiosks, inmate tablets, TDD units, and electronic request/grievance portal. • Must deliver full architecture (servers, networking, backup, fail‑over) and ongoing 24 × 7 operation with 99.999 % availability. • Detailed cost breakdown, training, project management, and documentation are mandatory, with a final response due April 23, 2024.