Employee Engagement Survey

The University of Massachusetts Amherst Office of Human Resources is seeking a qualified vendor to design, launch, and analyze a comprehensive employee‑engagement survey for roughly 7‑8 k faculty and staff. The contract will cover survey software licensing for five years, multilingual survey development, launch communications, data analytics dashboards, benchmarking against peer institutions, and a train‑the‑trainer program for internal administrators. The effort will run from an August 2026 kickoff through a March 2027 post‑survey reporting phase, with a total contract term not to exceed September 2027. • Design and host a multilingual, ADA‑compliant survey platform (supporting English, Spanish, Chinese, Vietnamese, Khmer, Nepali, Portuguese, Haitian Creole). • Provide full‑service launch, promotion, reminder cadence, and real‑time response monitoring for a November 2026 administration window. • Deliver role‑based analytics dashboards, benchmark comparisons, demographic segmentation, and actionable recommendations, plus training materials for internal staff. • Supply fixed‑price licensing for years 1‑5, hourly development fees, and a fixed‑fee training package; all work to be submitted via the Jaggaer BuyWays portal.