LED Salesforce Implementation for Grants, Incentives & Operations Mgmt

The State of Louisiana is seeking a qualified Proposer to provide consulting services for the implementation of a Salesforce solution to support the full lifecycle of grants, incentives, and related operations management. The selected Contractor will be expected to work closely with LED business stakeholders, IT staff, and other designated resources to implement a solution tailored to LED's business processes and operating requirements. The project includes the planning, assessment/discovery, requirements, design, coding, testing, deployment, ongoing support, and training of a Salesforce product. The Proposer must demonstrate experience with Salesforce-based public and/or government solution implementations, including security, role-based access, workflow automation, document management, reporting, and deployment activities. • The Proposer must meet the mandatory qualifications, including having five or more years of experience implementing enterprise CRM, case management, grants management, or comparable workflow platforms. • The Proposer must demonstrate experience with systems integration, including MuleSoft or an equivalent Salesforce-approved integration platform, data migration, and the secure exchange of data with financial, ERP, reporting, document management, or comparable systems. • The Proposer must provide a proposed Project Work Plan, including tasks and services to be performed, deliverables, timetables, and staffing. • The Proposer must address how the firm will meet the Veteran and Hudson Initiative Programs participation requirements. • The Proposer must provide a certification statement, including information about the company's experience, qualifications, and ability to meet the State's requirements.