Short-Term Consumer Loan Database and Database-Related Services

The State of Delaware’s Office of the State Bank Commissioner is seeking a vendor to design, develop, implement, and maintain a secure, web‑based Short‑Term Consumer Loan Database with associated services. The solution must provide real‑time access for licensees and the Commissioner, integrate with point‑of‑sale systems, include a toll‑free call‑center, generate required statutory reports, and meet ADA/WCAG 2.1 Level AA accessibility standards. The contract is a professional‑services agreement with a two‑year base period and optional two‑year extensions. • Develop a secure, internet‑accessible loan database with SSO (SAML 2.0 or OpenID Connect) integration to Delaware’s identity‑management platform. • Capture and store detailed loan‑level data fields, provide reporting dashboards, and support a toll‑free borrower assistance call‑center. • Deliver a disaster‑recovery plan, ADA/WCAG 2.1 compliance, training, and ongoing maintenance, with pricing based on per‑transaction or per‑license fees.