PBS North Carolina Call Center

The University of North Carolina is seeking an external call center agency to provide call agent staffing services for PBS North Carolina. The call center agency will be responsible for answering and fielding all phone calls, as well as responding to voicemails, from PBS North Carolina's nearly 105,000 members and many more viewers who watch its free public broadcasting. The call center agency must maintain sufficient data-security measures for all call agents and provide a current PCI DSS Attestation of Compliance for Service Providers. Some key requirements for the call center agency include: • Answering phone calls and responding to voicemails • Logging account changes with the PBS North Carolina CRM • Taking new donations and canceling recurring donations • Providing answers to questions about PBS North Carolina's mission or programming • Maintaining data-security measures for all call agents • Providing a current PCI DSS Attestation of Compliance for Service Providers