Bid 25-14 Willand Warming Center

The City of Rochester, NH (in partnership with Dover, Somersworth and Strafford County) is seeking a vendor to operate the Tri‑City Willand Road Warming Center during the 2024‑25 winter season. The contractor will staff the center overnight, manage guest intake, conduct health and social‑needs assessments, provide referrals, handle food and basic supplies, coordinate transportation, maintain safety and security, and submit daily operational reports. Insurance, indemnification, and compliance with municipal fire and health codes are mandatory. • Operate an overnight low‑barrier warming center (Nov 15 2024 – Mar 31 2025) with minimum staffing ratios for each shift. • Provide guest sign‑in/out, health/behavioral assessments, referrals, nutrition, and 24‑hour point‑of‑contact when at capacity. • Manage transportation (licensed driver, city‑provided vehicle) and maintain required General Liability (≥ $1 M) and Automobile Liability (≥ $500 k) policies naming the three municipalities as additional insureds. • Submit daily census updates, a final after‑action report, and maintain HMIS‑compatible data collection. • Must meet insurance certificate deadlines, furnish indemnification, and comply with all local ordinances and low‑barrier access policies.