Supplemental Nurtition Assistance Program (SNAP) Quality Control Data Automation

The State of Delaware is seeking market information on using data and workflow automation to modernize and promote efficiency for the Supplemental Nutrition Assistance Program (SNAP) Quality Control case review process. The information gathered may or may not lead to the issuance of a Request for Proposals. • The project aims to implement data automation software for SNAP QC case reviews, introduce real-time workflow tracking, and automate mailings. • The solution should be vendor/cloud hosted, with test and production regions required. • The project requires compliance with State and Federal Regulations, data security, and Identity and Access Management with the State's solution, OKTA. • Vendors are required to submit a cover letter, description of services and qualifications, experience, pricing, equipment, reporting, and invoicing details. • The project's objectives include providing a systematic method of measuring the accuracy and validity of SNAP caseloads, determining error rates, and establishing monetary and administrative liabilities for State agencies.