INMATE TELEPHONE AND COMMUNICATION SERVICES

The County of Greenville, South Carolina is soliciting proposals for a comprehensive Inmate Telephone System (ITS) and related communication services for the Greenville County Detention Center. The system should include capabilities such as debit, collect, and free calling functionality, automated call processing, real-time call detail record generation, and automated notification to called parties that the call originates from a correctional facility. The Proposer should also provide a comprehensive monitoring, recording, and investigative system, including digital recording and secure storage of all inmate telephone calls, real-time live monitoring capability, and advanced search and retrieval capabilities. The contract will include the provision of correctional-grade tablets for use by inmates, with a suite of content and services accessible through the tablet platform, including educational programming, legal resources, and entertainment content. The Proposer should also provide a video visitation platform, a mail scanning solution, and a legal mail scanning solution. The contract is expected to be awarded on June 19, 2026, with a contract negotiation and issue notice to proceed scheduled for June 19 - June 30, 2026. • Inmate telephone system with automated call processing and real-time call detail record generation • Comprehensive monitoring, recording, and investigative system • Correctional-grade tablets with a suite of content and services • Video visitation platform • Mail scanning solution • Legal mail scanning solution • Compliance with all applicable federal, state, and local regulatory requirements