Pure Storage Support 26-2

The City of Waterbury is soliciting sealed bids for ongoing technical support of its Pure Storage infrastructure (designated “Pure Storage Support 26‑2”). The contract will cover maintenance, troubleshooting, and warranty management for the city’s Pure Storage array hardware and associated software, ensuring data availability and system performance for municipal operations. • Provide on‑site and remote support for Pure Storage appliances, including hardware repairs, firmware upgrades, and configuration changes. • Deliver preventive maintenance, performance monitoring, and rapid response to service incidents in accordance with city service level expectations. • Manage warranty claims, parts replacement, and coordination with Pure Storage OEM representatives. • Supply documentation, reporting, and training as needed for city IT staff.