Dental Plan Administration

The Washington Suburban Sanitary Commission (WSSC) is soliciting proposals from qualified carriers to provide Dental insurance services for WSSC Water's active employees and retirees. The successful carrier will be required to provide broad access to qualified, in-network dental providers, secure handling of member data, and accurate administration of the current dental plan design. The carrier will also be expected to provide clear, timely, and useful reporting, strong organizational experience and qualifications, and clear contract terms. The contract is expected to start on January 1, 2027, and will cover approximately 1,880 active employees and over 1,700 retirees. • Broad access to qualified, in-network dental providers • Secure handling of member data and technology that protects privacy and meets HIPAA and other legal requirements • Ability to accurately administer the current dental plan design • Clear, timely, and useful reporting to support monitoring, budgeting, and decision-making • Strong organizational experience and qualifications, with appropriate references • Clear contract terms, including provisions for compliance, privacy, confidentiality, and future contract termination • Effective implementation support to ensure a smooth transition with minimal disruption • Responsive member/customer service and proactive account management • Meaningful clinical and quality programs that support oral health improvement