AI-Assisted Non-Emergency Call Management Solution for the Kansas City Missouri Police Department Public Safety Answering Point (PSAP)

The Kansas City Missouri Police Department is seeking proposals for an AI-assisted non-emergency call management solution to improve efficiency within the Public Safety Answering Point (PSAP) by reducing the workload on call takers, shortening caller wait times, and allowing emergency communications personnel to focus on high-priority 911 calls. The solution should provide features such as AI call answering, call intake, incident classification, AI-assisted call triage, advanced AI capabilities, language support, multichannel communications, callback features, self-service options, knowledge base, and Motorola CAD integration. • The solution should be able to handle non-emergency calls, identify emergencies, and transfer calls to a live call taker. • The solution should provide real-time translation, hearing impaired accommodations, and TTY & TDD compatibility. • The solution should support voice, SMS, and video communications. • The solution should provide automated callbacks, call status updates, and self-service options for citizens. • The solution should have a knowledge base that references department policies, frequently asked questions, public information, city services, police services, contact directories, and automatic transfers to internal department numbers. • The solution should provide quality assurance features such as AI transcript review, supervisor review tools, quality scoring, keyword search, call playback, and AI performance auditing.