SOS Next Generation Licensing Platform O&M Support Bidder Response Form

The State of Vermont is seeking a qualified vendor to provide Operations & Maintenance (O&M) support for its Next Generation Licensing Platform (NGLP), a cloud‑based, Pegasystem‑driven web application that serves the Secretary of State’s Office of Professional Regulation. The contract is a three‑year, fixed‑price agreement (with two optional one‑year extensions) covering ongoing software maintenance, bug fixes, API and reporting support, and routine regulatory change implementations, plus a rate‑card for future UI/UX enhancements and new feature development. Bidders must comply with extensive security, data‑privacy, climate‑change, and worker‑classification certifications and must submit a single PDF bid by the August 28 deadline. • Core O&M services: development, QA, maintenance, bug‑fixes, API/data‑feed management, and reporting support. • Future enhancements priced via rate‑card: WCAG 2.1 AA UI/UX compliance, new profession onboarding, and additional feature design/development. • Mandatory compliance: NIST 800‑53 (moderate), SOC‑2 Type 2, debarment, worker‑classification (> $250 k), climate‑change certification, AI‑usage disclosure, and prohibited telecom equipment restrictions. • Vendor preference: Established Pegasystem partner with proven experience in large, regulatory‑focused SaaS systems and the ability to meet stringent security and insurance requirements.