Recycling Engagement and Analytics Application

The City of Pittsburgh’s Department of Public Works is seeking a qualified vendor to design, develop, and maintain a resident‑facing mobile application and companion web portal that will improve waste‑recycling engagement, provide service notifications, enable item‑by‑item recyclability searches, and allow users to report service issues directly to 311. The solution must be ADA‑compliant, support English, Spanish, Mandarin (mandatory) and optionally French and Arabic, and integrate with existing city geocoding and routing tools. Ongoing support, data ownership, and security compliance are required, with a budget that includes one‑time development and recurring maintenance costs. • Mobile app (iOS/Android) and responsive web portal for 116,000 households • Push, email, SMS, and in‑app notifications for collection schedules, delays, and emergencies • Searchable recyclability database (keyword & image‑based) with local disposal rules • “Report a Problem” feature that routes to the city’s 311 system • User account management, address updates, language options, and optional payment/scheduling modules • ADA compliance, multilingual support, data‑ownership transfer provisions, and robust security controls • Vendor‑provided primary support contact within U.S. time zones, 2‑day emergency response SLA • Detailed cost breakdown required (one‑time development + ongoing operations)