Solicitation: 202605098 CRM (Customer Relationship Mgmt System) - Maine State Museum

State of Maine is seeking a cloud‑hosted, SaaS‑based Customer Relationship Management (CRM) system to support the Maine State Museum’s admissions, ticketing, memberships, donations, group/education bookings, and museum‑store point‑of‑sale functions. The solution must integrate with the State’s existing Elavon payment processor, provide offline barcode validation where needed, and optionally support Shopify integration (non‑scored). The contract includes data migration of up to ten years of historic records, provision of required hardware (two all‑in‑one registers and one label printer at launch), and comprehensive training, documentation, and support. The initial performance period runs from mid‑August 2026 to June 30 2028 with two possible five‑year renewal options. The award will be based on a 35‑point qualifications score, a 35‑point technical score, and a 30‑point cost score (split between acquisition and maintenance costs). • Functional scope: admissions/ticketing, museum‑store POS, memberships, donations, group bookings, reporting, API integrations, mobile app, and custom communications. • Mandatory integration: State‑contracted Elavon payment gateway; optional Shopify integration not scored. • Hardware: two fixed‑mount all‑in‑one registers and one label printer to be supplied by the vendor at launch. • Timeline: questions due June 17 2026; proposal deadline July 2 2026; go‑live for store Oct 13 2026 and admissions Dec 14 2026; contract term ≈ 5 years with two renewal options. • Evaluation: 35 pts qualifications, 35 pts technical, 30 pts cost (acquisition + maintenance).