Translation and Interpretation Services -Three Year Contract With Two One Year Options

The City of Providence, Rhode Island, is soliciting bids for a three-year contract with two one-year renewal options for translation and interpretation services. The contract will cover various language access services, including: 1. Written translation 2. Telephonic interpretation 3. Video remote interpretation (VRI) 4. On-site interpretation 5. American Sign Language (ASL) services 6. Emergency and after-hours interpretation services The city is seeking qualified contractors who can provide high-quality language access services at competitive pricing. The contract will be an Indefinite Delivery, Indefinite Quantity (IDIQ) term contract, with no minimum quantity of work guaranteed. Services will be ordered on an as-needed basis through the issuance of purchase orders. To be considered, bidders must meet minimum qualifications, including: 1. At least three years of experience providing translation and interpretation services 2. Three client references for contracts of similar size and scope 3. Ability to provide services throughout the State of Rhode Island 4. Sufficient staffing levels to provide services in the languages proposed 5. A quality assurance program 6. All necessary licenses, registrations, and certifications 7. Proof of insurance meeting city requirements The city reserves the right to make one award, multiple awards, or category-specific awards, and to reject any or all bids. The award will be made to the lowest responsive and responsible bidder for each service category. The contract will require the contractor to: 1. Maintain a 24/7 ability to provide interpretation and translation services for emergencies 2. Acknowledge requests for service within one business day 3. Provide confirmation of interpreter assignment within two business days 4. Maintain a toll-free telephone number available 24/7 5. Provide emergency interpretation services outside normal business hours 6. Maintain confidentiality of all information obtained through contract performance The city will evaluate bids based on the lowest evaluated bid price, which will be calculated using estimated annual usage quantities. The city reserves the right to request additional information and supporting documentation to determine bidder responsibility. The contract will be administered by the city's purchasing department, and the contractor will be required to provide quarterly usage reports. The city reserves the right to terminate the contract at any time, with or without cause, and to make the contract available for use by other Rhode Island governmental entities.