Description
Cuyahoga County solicited a full‑service credit and debit card processing solution to replace its existing merchant‑payment infrastructure. The three‑year contract (with two optional one‑year extensions) calls for discounted transaction rates, next‑day settlement, 24/7 technical support, comprehensive online reporting, and full PCI‑DSS compliance. The County supplied historical transaction data (≈ 30 K transactions and $31.6 M in sales for 2020 YTD) and a proposed fee schedule of 2.45 % + $3.95 per transaction (1 % + $1.00 for debit). The award was made on 16 Mar 2021, with the work to commence the same day.
• Scope: end‑to‑end card‑processing services (POS, IVR, e‑commerce, reporting, hardware, support).
• Term: 3 years, renewable twice for one‑year each, no new competition required for renewals.
• Financial model: percentage‑plus‑minimum‑fee structure based on County’s transaction volume.
• Requirements: ≥5 years experience, ≥5 public‑sector clients, PCI‑DSS compliance, and significant insurance coverage (CGL, cyber, E&O, etc.).