Vocational Rehabilitation Consumer Satisfaction Survey

The State of Montana, Department of Health and Human Services, issued a Request for Proposal (RFP) to provide Vocational Rehabilitation and Blind Services (VRBS) consumer surveys. The contract was awarded to Market Decisions, LLC. The survey will be disseminated to clients to gather feedback on the VRBS program. The contract includes provisions for monthly reports, policy and procedures, and a cost proposal. • The RFP included mandatory requirements, such as providing a fully developed and accessible survey, and a cost proposal. • The evaluation committee reviewed and scored the proposals based on criteria such as provision of services, company profile and experience, and cost proposal. • Market Decisions, LLC was awarded the contract due to their extensive experience in consumer satisfaction surveys and their ability to meet the requirements of the RFP.