Library Notification Services

The Multnomah County Library District is seeking a vendor to provide library notification services, including sending notices to library patrons about overdue items, hold pickups, and other library-related matters. The vendor will be responsible for sending notices in multiple languages via email, telephone, and mail. The contract term is five years, and the vendor will be paid based on a unit rate or fee for service. The library has a budget of $20,000 to $50,000 for these services. The key requirements for the vendor include the ability to send customizable notices, provide daily and monthly reporting, and ensure the security and confidentiality of patron information. Some of the key features of this contract include: • Sending notices in multiple languages • Providing daily and monthly reporting • Ensuring the security and confidentiality of patron information • Customizable notice templates • Telephone and mail notification services • Email notification services with hyperlinks and analytics