Common Shared Use Passenger Processing System - H27 CSUPPS 2021 004

The City of Houston’s Houston Airport System (HAS) awarded a fixed‑price contract to provide a comprehensive curb‑to‑gate passenger‑processing solution across its major airports (IAH, HOU, and future terminal expansions). The scope includes design, integration, installation, testing, training, warranty, and long‑term support for common‑use terminal equipment, self‑service kiosks, bag‑drop stations, biometric ID, and automated border‑control systems. The contract emphasizes high system availability (99.99 % uptime), support for up to 75 concurrent flight operations per hour, and includes a 10‑year maintenance and support schedule with two one‑year renewal options. A 16 % MWBE participation goal (11 % MBE, 5 % WBE) is required, and the contractor must meet extensive insurance, bonding, and security‑badge requirements. • Provide end‑to‑end passenger‑processing hardware and software (C/SUPPS, CUSS, kiosks, bag‑drop, e‑gates). • Deliver design documents, as‑built drawings, training, and 24 × 7 × 365 support with defined response‑time matrices. • Maintain compliance with PCI‑DSS, FAA, and Customs security standards, and retain a robust MWBE participation plan.