Description
This informal request for proposal (IRFP) seeks a qualified vendor to provide comprehensive COBRA administration services for Cuyahoga County employees from 2026 through 2028. The contract will require full‑service administration of federal COBRA continuation coverage, including notice mailing, eligibility verification, premium billing, customer support, regulatory compliance, and data reporting. Vendor must be operational by January 1 2026 and sustain services for a three‑year term, with the County retaining the right to terminate with 30‑day notice. Proposals must include a detailed cost schedule (per‑participant fees, mailing fees, etc.), implementation timeline, staff qualifications, and compliance with security and accessibility standards.
• Scope: Initial notifications, qualifying‑event notices, toll‑free support line, online portal, billing, appeals, ACA data sharing, regulatory updates, reporting, and client accounting.
• Evaluation: Combination of technical, management, staffing, and cost criteria; not solely price‑lowest.
• Requirements: Minimum five years COBRA administration experience, detailed project plan, security (moderate baseline) and WCAG 2.1 AA accessibility compliance, and required insurance coverages.