Awarded vendors
- Tyler Technologies, Inc.
Description
The City of Doral is procuring a comprehensive AI‑driven chatbot platform to automate citizen inquiries, service‑request handling, and data analytics across its municipal web presence. The solution must support bilingual (English/Spanish) interactions, integrate with Tyler Technologies permitting/311 systems and Parks & Recreation APIs, provide a self‑service content management interface, meet WCAG 2.1 AA accessibility standards, and include robust security (SOC 2 Type II, ISO 27001, FedRAMP) and analytics export to Power BI. The contract is a three‑year base term with two optional one‑year renewals and allows flexible pricing structures (subscription, per‑conversation, or usage‑based). The award was made to Tyler Technologies, Inc. after a competitive Invitation‑to‑Negotiate process.
• Core deliverables: AI chatbot engine, bilingual support, integration with city systems, CMS for content updates, analytics dashboards, and 24/7 support.
• Mandatory compliance: SOC 2 Type II, ISO 27001/27701, FedRAMP‑authorized cloud, WCAG 2.1 AA, E‑Verify for staff.
• Contract term: 3 years with two optional 1‑year extensions; no performance bonds required.