Inmate Communications Services

This contract provides a turnkey inmate communications solution for Sedgwick County’s adult detention, annex, and juvenile facilities. The awardee must supply, install, and maintain all hardware (phones, video‑visitation kiosks, tablets, grievance and digital‑mail systems) and deliver ongoing technical support, including on‑site technicians during business hours and a 24‑hour weekend response. The solution must be ADA‑compliant, separate from the county’s public network, and meet FCC, HIPAA, CJIS, and the newly effective Martha Wright‑Reed Act requirements. Rates are charged on a per‑minute or per‑message basis with no revenue‑sharing, and the contract includes a fixed $5.99 per 60‑minute video‑visitation session. • Supplies new, correctional‑grade phones, kiosks, and 180 tablets (1:1 ratio) for the Annex Facility. • Provides a centralized monitoring platform, grievance tracking, digital mail scanning, and integration with existing commissary and banking systems. • Requires a three‑year term with three one‑year renewal options, on‑site technical support (Mon‑Fri 8 am‑5 pm) and 24‑hour weekend response, and compliance with the Martha Wright‑Reed Act.