HHS APPEALS SYSTEM

The Iowa Department of Health and Human Services (HHS) Compliance and Administration division is issuing an RFI to identify vendors and platforms capable of delivering a new, statewide appeals management system. The solution must handle appeals, waivers of administrative rules, and intentional program violations across all HHS programs and services. This is an exploratory procurement step; responses will inform a future formal solicitation for design, development, implementation, and support of the system. • Scope: Research and propose software/database platforms for managing HHS appeals, waivers, and IPV cases. • Target Users: HHS staff and possibly external partners across the state. • Desired Capabilities: Case tracking, workflow automation, reporting, secure data storage, integration with existing HHS IT systems. • Timeline: RFI open from 08/20/2026 to 09/09/2026. No explicit award or implementation dates provided. • Evaluation: Vendor experience, technical architecture, scalability, compliance with state regulations, cost estimates. • Contact: Steve Dawson (Phone (515) 281‑3322, Email [email protected]). • Location: Des Moines, IA (Polk County).