RP023-26, Provision of Merchant Processing Services on a Multi-Year Contract

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the Provision of Merchant Processing Services on a Multi-Year Contract for the Department of Financial Services. The contract will involve providing credit card and debit card payment processing services, managed service fee programs, and electronic check payment processing services. The selected service provider will be required to work with the County's existing systems and provide training and support to County staff. • The contract will be for a multi-year term, with the exact length not specified in the document. • The County is looking for a service provider that can provide a comprehensive payment processing solution, including credit card, debit card, and electronic check processing. • The service provider will be required to work with the County's existing systems, including CivicPlus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, and Bluefin. • The County is seeking a service provider that can provide a high level of customer service and support, including a dedicated relationship manager and 24/7 customer support. • The service provider will be required to comply with all applicable laws and regulations, including PCI-DSS and the Payment Card Industry Data Security Standards.