Missoula County Emergency Communication and Mass Notification System RFP & Exhibit A & Addendum #1

Missoula County is seeking a comprehensive emergency communication and mass‑notification platform that will serve its internal workforce of approximately 1,000 employees and optionally provide public‑alert capabilities for up to 120,000 residents. The solution must be cloud‑based (or locally deployable) with desktop and mobile apps, support rapid multi‑channel alerts, geofencing, accountability tracking, and integrate tightly with the County’s Workday HCM, Delta Controls building‑automation system, Avaya SIP‑based PBX, and 911 center. Vendors must demonstrate robust security, accessibility (WCAG 2.1 AA), and fulfill the mandatory Cloud‑Based Solution Checklist if offering SaaS. The contract can run up to seven years with annual billing and requires the system to be operational by September 25, 2026. • Mandatory internal system: SaaS or locally‑deployable platform with desktop client, iOS/Android app, multi‑channel alerts (SMS, push, email, voice), geofencing, drill tools, and real‑time roll‑call. • Required integrations: Workday HCM data sync, Delta Controls BAS triggers, Avaya PBX SIP integration, 911 center communication, and optional IPAWS public‑alert integration. • Security & compliance: 99.9 % uptime, SSO (SAML 2.0/OAuth2), encryption at rest & in transit, SOC 2 Type 2, WCAG 2.1 AA, data ownership retained by the County, detailed logging, and insurance requirements. • Evaluation focuses on financial stability, technical capability, completeness of submission, and training/support plans; local‑business preferences apply only as tie‑breakers.