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City of Los Angeles Housing Authority·California

Live Answering Services

Closes 11/12/2026$5M – $15MRequest for Proposal
Get bids like this by emailBid source

Description

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals from qualified vendors to provide live answering, dispatching, and work‑order entry services on an as‑needed basis. The contract will be a one‑year base term with four optional one‑year extensions, for a maximum of five years. Services are funded with federal HUD monies and must comply with applicable federal, state, and local regulations, including minimum‑wage ordinances and insurance requirements. Proposals are evaluated on qualifications, staffing, technical approach, price, HUD compliance, and diversity outreach. The award will be made to the best‑value vendor, with no guarantee of award.

Attached files

The solicitation documents live at the source — open the bid source above to download them.

Contact

Hadi Otaky(Contract Administrator)

[email protected]

(213) 817-2319

Key dates

Opened
10/13/2026
Questions due
10/27/2026
Closes
11/12/2026
Duration
5 years

Last updated

Details

Type
Request for Proposal
Industry
Consulting Services
NAICS
561421
Solicitation №
HA-2026-113

Budget estimate

$5,000,000 – $15,000,000

The contract is for a large public housing authority and includes 24/7 call‑center operations, dispatch, and work‑order processing. Comparable municipal call‑center contracts range from $2 million to $4 million per year. Over a potential five‑year term, the total value could be roughly $10 million to $20 million. Considering optional renewals and the need for robust staffing and technology, a conservative estimate is $5 million to $15 million for the entire contract period.

AI estimate from the solicitation

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