Technical and Administrative Support for Student Learning & Licensure

The State of Connecticut’s Department of Administrative Services (DAS) is issuing an Invitation to Bid for on‑call consulting services to support the Student Learning and Licensure (SLL) Watermark platform used by Eastern Connecticut State University’s Education Department. The consultant will provide both technical assistance (e.g., troubleshooting, system configuration) and administrative support (e.g., user training, documentation) on an as‑needed basis throughout the Fall 2026 semester. Approximately 35 hours of effort are anticipated, though the exact workload will be determined by the university’s requests. • Scope: Technical and administrative support for the Watermark platform. • Duration: Fall 2026 semester (≈4 months). • Estimated effort: ~35 billable hours (non‑guaranteed minimum). • Delivery term: FOB Destination. • Payment terms: Net 45 days. • Eligibility: Open to all vendors; no restriction indicated. • Contact: Heather O'Neil (primary point of contact).