Missoula County Emergency Communication and Mass Notification System RFP & Exhibit A & Addendum #1

Missoula County seeks a comprehensive emergency communication and mass‑notification platform to alert internal staff (≈1,000 employees) and optionally the broader public (≈120,000 residents). The solution must be SaaS‑based or locally deployable, include desktop and mobile apps, support rapid multi‑channel alerts (SMS, push, email, voice), enable segmented messages, geofencing, accountability tracking, and integrate with the County’s Workday HCM, Delta Controls building‑automation system, Avaya PBX (SIP), and 911 center. The vendor must provide training, technical support, and meet stringent security, accessibility (WCAG 2.1 AA), and data‑ownership requirements, with the system operational by 9/25/2026 and optional public‑alerting capability by Feb 2027. • Mandatory internal system: cloud or on‑prem SaaS, desktop & mobile apps, integration with Workday, building automation, Avaya PBX, 911. • Preferred public‑alerting: IPAWS integration, geographic targeting, multi‑channel delivery, subscription management. • Evaluation focuses on financial stability, technology/security compliance, completeness, functional fit, integration capability, training/support, and cost.