Student Experience Improvement Consulting Services-MSUB

Montana State University Billings is seeking proposals from qualified firms to provide consulting for a comprehensive Student Services process Redesign Initiative to enhance the student experience and success. The selected partner will apply a structured, higher-education–specific methodology to evaluate current processes, identify barriers, eliminate redundancies, and recommend future-state improvements that maximize the capabilities of Ellucian Banner. The comprehensive process redesign initiative will address multiple areas to improve student experience and operational efficiency. • Key areas of focus include enrollment, admissions, registration, advising, financial aid, and implementation and remediation. • The contractor will provide business implementation services and support, Banner optimization and configuration, policy management, user training, and communication management. • The goal is to increase retention and graduation rates in alignment with the Strategic Plan 2018-2025 and Retention and Graduation Plan 2022-2027.