Avaya Products and Services

Washington Technology Solutions (WaTech) is establishing a competitively‑acquired, single‑award contract to supply, install, maintain, and support Avaya telephony hardware, software, and related services across more than 200 state‑wide locations. The contract will be an “optional‑use” arrangement with a three‑year initial term, renewable up to four additional years, and will be awarded on a cost‑plus‑discount basis against the Avaya Global Price List. Vendors must be an Avaya Diamond Business Partner, demonstrate at least three years of Avaya PBX experience, and meet stringent Washington‑state licensing, insurance, and arbitration‑clause requirements. The scope includes PBX equipment, session managers, media gateways, servers, messaging platforms, licensing subscriptions, 24 × 7 support, emergency response, training, and warranty administration, with detailed service‑level targets and penalties for non‑performance. • Provide statewide Avaya hardware (gateways, servers, UPS, etc.) and software (Aura Communication Manager, Messaging, Call Management, etc.). • Deliver 24 × 7 monitoring, emergency and routine maintenance, and on‑site support meeting strict response times. • Supply training, documentation, and warranty services, and comply with Washington‑state procurement, insurance, and MWBE requirements.