The New York City Department for the Aging is issuing a three‑year RFP (EPIN 12526P0003) to award up to 36 contracts for Naturally Occurring Retirement Community (NORC) Supportive Service Programs. Selected providers must deliver a core suite of health‑ and social‑support services—including case assistance, case management, health promotion, and healthcare management—to senior residents (60 + years) living in qualifying housing complexes across all five boroughs. Providers must demonstrate site control, meet low‑ or moderate‑income resident thresholds, and furnish a minimum 50 % cash/in‑kind match each year (with at least 25 % contributed by the housing entity unless a waiver is granted). Proposals are submitted electronically through PASSPort; a pre‑bid conference (optional) is scheduled for 10 Oct 2026, and the proposal due date is 14 Dec 2026. Contracts run from 1 July 2027 through 30 June 2030, with a possible three‑year renewal. Funding is line‑item reimbursement, with annual caps ranging from $400 k (small sites) to $600 k (large sites).
• Core services required: case assistance, case management, healthcare assistance, healthcare management, health promotion.
• Optional supplemental services (e.g., transportation, meals, friendly visiting) may be proposed if justified.
• Eligibility: ≥ 350 older adults (or ≥ 1,500 total older residents) in a non‑age‑restricted building/complex; majority of residents must be ≤ 120 % AMI.
• Contract value: FY 2028‑2030 total $48.9 M across 36 contracts; individual contract budget caps $400‑$600 k per year.
• Submission via PASSPort; must have an approved HHS pre‑qualification application and PASSPort account.
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