Physical Access Control System (PACS) Troubleshooting, Repair, Installation, and Integration Services

The Air Force Research Laboratory (AFRL) at Kirtland Air Force Base, NM, is conducting market research for a five‑year Blanket Purchase Agreement (BPA) to provide on‑site Physical Access Control System (PACS) services. The contractor must supply all labor, tools, equipment, and expertise to troubleshoot, repair, install, expand, and integrate Hirsch (Identiv) PACS hardware and software, including CAC integration and software support. Services are required during normal base hours with 24/7 emergency response capability, and the contractor must maintain a local presence in the Albuquerque area. All work is performed on‑site, requires DBIDS clearance, and must comply with DoD cybersecurity and safety regulations. • Scope: corrective repair, fault isolation, hardware replacement, new equipment installation, system expansion, CAC integration, software diagnostics, and SSA management. • Performance: 4‑hour response for emergency (Priority 1), 8‑hour for urgent (Priority 2), 24‑hour for routine (Priority 3). • Duration: 5‑year ordering period (2026‑2031) with annual task orders. • Location: On‑site at AFRL Space Warfare (RJ) and Information & Spectrum Warfare (RF) directorates, Kirtland AFB, NM. • Requirements: Certified Hirsch technicians, local office/branch in Albuquerque, compliance with DFARS, WAWF invoicing, and security screening (DBIDS). • Deliverables: personnel rosters, service tickets, as‑built drawings, SSA proof of purchase.