COLLECTION SERVICES

The State of Wyoming, Department of Revenue is seeking a firm to provide collection services for delinquent sales/use tax accounts and other accounts as assigned. The selected firm will be responsible for collecting debts on a contingency basis, with no charge to the Agency if the firm is unable to recover monies on assigned accounts. The firm will need to have the capacity to communicate via the internet directly to the Agency from the proposer's collection offices and utilize Remote Desktop Connection (RDC) software to access the Agency's applications. The firm should have experience in collecting accounts, preferably with governmental agencies, and should be able to provide references from previous clients. The proposal should include a detailed description of the firm's approach to collection services, including the methods used to collect debts, the technology used to manage and track accounts, and the staffing and organizational structure of the firm. • The firm should have experience in collecting delinquent sales/use tax accounts and other accounts. • The firm should be able to provide collection services on a contingency basis. • The firm should have the capacity to communicate via the internet directly to the Agency from the proposer's collection offices. • The firm should be able to utilize Remote Desktop Connection (RDC) software to access the Agency's applications. • The firm should have a detailed plan for managing and tracking accounts. • The firm should have a staffing and organizational structure in place to support the collection services.