Provision of Emergency Medical Patient Billing Services on an Annual Contract

The County of Gwinnett seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing solution on a one‑year contract with up to four optional one‑year renewals. The contractor must deliver an integrated EMS billing platform that interfaces with the county’s existing ESO Solutions ePCR system, manage all claim submissions (Medicare, Medicaid, commercial carriers), and furnish extensive performance and financial reporting. Security, privacy, and compliance with HIPAA, NIST, GovRAMP, CJIS, and PCI‑DSS are mandatory, and the vendor must maintain required insurance coverages and indemnify the County. • Provide an EMS electronic billing system (software + hardware) that integrates daily with ESO Solutions ePCR (NEMSIS format) and supports electronic claim filing for Medicare, Medicaid, and commercial payors. • Deliver 24/7 unlimited data access, monthly performance dashboards (AR, aged‑AR, write‑offs, collections, etc.), and on‑site/remote training for County staff. • Meet extensive security & privacy requirements (HIPAA BAA, NIST 800‑53, GovRAMP, CJIS, PCI‑DSS) and supply disaster‑recovery and data‑retention plans. • Accept payment as a percentage of amounts collected; submit a fee schedule indicating the proposed % and renewal adjustments. • Provide multilingual citizen support, a lock‑box for read‑only payment posting, and assume risk for revenue loss from untimely filing denials caused by the vendor.