Ambulance Billing Services

The Village of Oak Brook is seeking a qualified vendor to provide full‑service ambulance billing, collection, reporting and analytics for the Oak Brook Fire Department’s EMS operations. The contract will cover billing for Advanced Life Support (ALS), Basic Life Support (BLS) and non‑transport calls, including claim submission to Medicare, Medicaid and private insurers, denial management, patient invoicing, monthly financial reporting, and coordination with a collection agency for delinquent accounts. The vendor must supply a full‑time program manager, ensure HIPAA‑compliant data handling, integrate with the existing Image Trend ePCR system, and provide online payment capabilities. The RFP timeline runs from posting on September 30 2026, questions due October 12 2026, proposal submission deadline October 28 2026, evaluation through November 20 2026, award recommendation December 8 2026, and contract effective January 2027. • Scope includes end‑to‑end billing, claim submission, denial resolution, and revenue posting. • Required deliverables: daily lock‑box deposits, monthly statements, detailed financial and aging reports, and custom management reports. • Vendor must maintain a Business Associate Agreement and comply with all federal, state and local regulations. • Compensation is expected to be a percentage of fees collected; pricing details to be submitted by bidders. • The Village will not transfer existing unbilled accounts to the vendor.