DA10--Logicare System Services

The Department of Veterans Affairs is issuing a sole‑source award notice for the provision of LOGICARE Patient Discharge Instructions software to the VA Maine Healthcare System. The contractor will supply software licenses, remote implementation, integration with VistA and CPRS, 24‑hour emergency technical support, maintenance, training, and on‑site preventive maintenance as needed. All work will be performed within VA facilities under strict HIPAA and privacy controls, with VA personnel supervising any hardware handling. The contract includes full‑service support, software updates, and a warranty for all services rendered. • Scope: delivery, installation, integration, licensing, and support of LOGICARE Patient Instructions software across outpatient, inpatient, ED, and CBOC sites in Maine. • Services: remote installation, VistA/CPRS integration, 24‑hour emergency support, on‑site training, preventive maintenance, and rapid response (call‑back within 2 hrs, full restoration within 48 hrs). • Compliance: HIPAA, VA privacy policies, Business Associate Agreement required; vendor must be SAM‑registered and vetted through VetCert. • Personnel: contractor staff must meet VA security clearances; on‑site work is chaperoned, no VA credentials issued to vendor. • Reporting: detailed service reports signed by contractor and VA staff; parts must be available within 24 hrs.