ITIL Training & Certification

The solicitation seeks a qualified vendor to provide ITIL (Information Technology Infrastructure Library) training and certification services. The contractor will develop and deliver training curricula, conduct classroom or virtual instruction, administer certification exams, and provide post‑training support to ensure participants achieve ITIL certification. This effort is intended to improve the agency’s IT service management capabilities and align staff with industry‑recognized best practices. • Provide comprehensive ITIL Foundation (and optionally higher‑level) training courses. • Deliver training via instructor‑led sessions (in‑person or virtual) and supply all necessary training materials. • Administer and proctor ITIL certification exams, handling all logistics and reporting results. • Offer post‑training support, such as Q&A, refresher sessions, and documentation.