Transportation to Health

The Mississippi State Department of Health (MSDH) is seeking qualified vendors to provide non‑emergency, HIPAA‑compliant transportation services for patients and program participants across the state. Vendors must operate a secure scheduling and billing platform, meet strict driver and vehicle criteria, and adhere to performance metrics such as ≥97 % ride completion and ≤2 % driver cancellations. The contract will run for one year (Oct 1 2026 – Sep 30 2027) with a single‑award, lowest‑price selection process. • Provide safe, non‑emergency rides to MSDH clinics, WIC sites, family‑planning, prenatal, STI/HIV, TB, lab and other approved services. • Verify that participants have no other transportation benefit before authorizing rides. • Deliver a HIPAA‑compliant rideshare platform with dashboards, role‑based access, real‑time notifications, electronic billing, and audit logs. • Meet driver requirements (age ≥ 21, background checks, insurance, licensing) and vehicle standards (registration, safety, wheelchair accessibility when needed). • Achieve performance targets: ≥95 % on‑time pickup, ≤2 % driver cancellations, 0 tolerance for serious safety incidents, ≥90 % patient satisfaction. • Submit pricing for base fare, mileage, no‑show fees and platform costs; award based on lowest responsive quote.