Utility Bill Printing and Mailing Service

The City of Edmond is seeking a service provider to print and mail utility billing statements. The selected vendor will be responsible for receiving PDF files from the City, processing the files according to City and post office requirements, and delivering the mailings to the post office in a timely manner. The contract is expected to be for an initial term of one year, with the option to renew annually for four additional years. The City is looking for a vendor that can provide high-quality printing and mailing services, including address validation, postal sorting, and mail tracking. The vendor will also be required to provide a detailed breakdown of all costs associated with the services. • The City of Edmond has approximately 43,000 customers per month, with an average of 50% paperless billing. • The City's Utility Billing System is Advanced Utility System CIS Infinity. • The City provides utility bills to approximately 47,000 customers per month using 18 billing cycles. • The majority of mailing pieces weigh under 1 ounce. • The City reserves the right to purchase more or less as needed. • The major stakeholder is the City of Edmond Utility Customer Service Department. • The insert control fields are hidden in the lower left corner of the PDF. • The City requires a vendor that can provide a high level of security, including physical office access control, computer system and network security, and data destruction. • The vendor will be required to provide a detailed implementation plan, including timelines and resources required for successful product implementation.