MS-IFB/DOA/2609-1270053/Social Media and Customer Feedback Dashboard

The City of Atlanta’s Department of Aviation is seeking a vendor to design, develop, and implement a Social Media and Customer Feedback Dashboard. The solution must ingest data from multiple feedback channels, apply AI/ML analytics, and present real‑time visualizations to improve passenger experience and operational efficiency. The vendor will be responsible for data integration, dashboard design, AI model development, testing, deployment, and ongoing support. • Build a data pipeline that aggregates social media, survey, and operational data. • Apply AI/ML techniques to extract sentiment, trends, and predictive insights. • Design interactive visualizations and reporting tools for airport staff. • Ensure compliance with city data security and privacy standards. • Provide training, documentation, and post‑implementation support.