Nevada EBT and Cash Benefit System

This solicitation seeks a vendor to design, develop, and operate a state‑wide Electronic Benefit Transfer (EBT) and Cash Benefit system supporting Nevada’s SNAP, TANF, and S‑EBT programs. The contractor must provide a GovRamp‑authorized cloud platform, replace legacy mainframe applications, ensure high‑availability, meet extensive security (SOC 2, SSAE 18, FIPS‑140‑2) and privacy requirements, and deliver ancillary services such as help‑desk support, card issuance, disaster‑SNAP processing, and large‑scale bilingual brochure production. • Core deliverables: cloud‑based EBT/Cash Benefits platform, data migration, system integration, and ongoing operations (8‑year term). • Mandatory compliance: GovRamp‑authorized cloud, SOC 2, SSAE 18, federal SNAP regulations, and Nevada‑specific security standards. • Additional services: 24/7 IVR, live CSR (8 am‑6 pm PT), optional EMV chip card rollout, mass‑mail brochure creation (≈250‑300 k copies), and disaster‑SNAP card loading. • Vendor must submit technical and cost proposals via NevadaePro, adhere to a 5‑page per‑subsection limit, and provide extensive documentation (performance standards, data‑use agreement, etc.).