Customer Portal & AMI Technology

The City of North Las Vegas is soliciting proposals to design, develop, host, and maintain an integrated customer portal and a mobile workforce management platform for its Utility Department. The portal must consolidate data from two water‑meter vendors, provide bill presentment, online payment, service request handling, and be compatible with the CIS Infinity system. The mobile solution must enable intelligent scheduling, routing, GPS‑based traffic optimization, and full work‑order lifecycle management, also integrating with CIS Infinity. The contract is for an initial three‑year term with up to five one‑year extensions, requires extensive insurance coverage, and mandates a mandatory pre‑proposal meeting on 28 Sep 2026. Proposals are submitted electronically via Nevada’s NGEM portal by 19 Oct 2026. • Scope: Unified customer portal for water utility data, billing, payments, and service requests. • Scope: Mobile workforce management tool with scheduling, routing, GPS, and work‑order tracking. • Compatibility: Must integrate with CIS Infinity (Advanced Utility Systems). • Delivery: Hosted solution; City retains ownership of data. • Term: 3 years base, renewable up to 5 additional one‑year extensions. • Mandatory pre‑proposal meeting: 28 Sep 2026 (virtual). • Submission: Electronic only via NGEM by 19 Oct 2026, 1 PM PT. • Insurance: Minimum $1 M general liability, $2 M professional liability, $5 M cyber liability, plus workers’ comp and auto coverage. • Evaluation: Best value based on responsiveness, responsibility, and compliance with boycott‑of‑Israel certification.