Health Advocacy & Navigation Services

The City of Long Beach seeks a qualified firm to deliver comprehensive health‑advocacy and navigation services for its employees, retirees, and their families. The contractor will provide care coordination, benefits explanation, provider location assistance, claims help, fee negotiation, grievance support, and a digital platform for member engagement. Key responsibilities include HIPAA‑compliant data integration with existing benefit carriers, 24/7 member support, multilingual communications, robust reporting dashboards, and a 60‑90‑day implementation window to launch services by March 1 2027. The contract is a two‑year base term with up to three one‑year extensions, and the City expects the vendor to maintain performance metrics such as platform uptime, member enrollment rates, and satisfaction scores. • Provide dedicated health advocates and a secure, ADA‑compliant online portal/mobile app. • Integrate eligibility, claims, and plan‑change data from multiple city benefit providers. • Deliver quarterly and ad‑hoc utilization/analytics reports and support audits at no cost to the City. • Meet performance targets (≥ 99 % uptime, implementation within 60‑90 days, ≥ 11 % member digital enrollment).