ITB 24-014 Interpreting Services

Austin Peay State University is seeking a vendor to provide comprehensive sign‑language interpreting services—including on‑site interpreters and video‑remote interpreting (VRI)—for its main campus, satellite locations, and associated events over a five‑year period. The contractor must supply certified interpreters, manage scheduling, offer 7 a.m.–7 p.m. support, handle billing, and deliver quarterly and annual usage reports while complying with insurance, tax, and accessibility requirements. • Provide on‑site and VRI sign‑language interpreters with current NAD/NRI certification. • Maintain 48‑hour (24‑hour preferred) response times, 7 a.m.–7 p.m. toll‑free support, and a documented escalation process. • Submit detailed quarterly/annual reports, ensure compliance with FERPA/HIPAA/GDPR, and uphold WCAG 2.1 AA/Section 508 accessibility standards.