Collection Services

The Delaware Department of Transportation is seeking a qualified firm to provide collection services for toll violations and electronic civil enforcement program violations. The selected firm will be responsible for collecting delinquent accounts from persons and businesses located within and outside of Delaware. The contract will be for a five-year term with two possible one-year extensions. The firm will be paid on a commission basis, with the commission fee deducted from recovered monies. • The firm will be responsible for acknowledging accounts assigned to them by the Department promptly upon receipt. • The firm will be expected to provide collection procedures to achieve maximum possible recovery from debtors. • The firm will be required to submit weekly and monthly reports on collection activities. • The firm will be responsible for ensuring that all services, products, and deliverables furnished to the State are coordinated with the Department and are consistent with practices utilized by the State of Delaware.