BL107-26 Provision of Meter Reading Services on a Multi-Year Contract

The Gwinnett County Government is seeking bids for the provision of meter reading services on a multi-year contract. The successful bidder will be responsible for providing daily water meter readings and completion of field service orders for the Department of Water Resources. The contract is expected to start on January 1, 2027, and will last for five years. The bidder must provide a combined minimum of 65-meter readers and field service order technicians to successfully perform the work. The bidder must also provide Android smart phones compatible with the Smart Phone Meter Reading (SPMR) system and a custom DWR web application. Some key responsibilities include: • Providing daily water meter readings and completion of field service orders • Maintaining accurate records and reports • Ensuring compliance with all rules and regulations • Providing customer service and responding to customer inquiries • Participating in training and orientation sessions • Working with DWR staff to coordinate workflow during the transition phase The bidder must also meet certain qualifications and experience requirements, including having been in business for at least five years and having experience in providing water meter reading services for state, county, and municipal governments or water utilities.