UGA SIP Trunking and Session Border Controller (SBC) Architecture

The University of Georgia seeks a turnkey solution to design, implement, migrate, and support a campus‑wide SIP trunking and Session Border Controller (SBC) architecture that integrates with the existing on‑premises Avaya Communication Manager 5.2.1 and enables interoperability with Microsoft Teams. The solution must be highly available across two data centers, support dynamic Enhanced 911, accommodate analog and specialty lines, and provide 24×7 reactive support. The contract includes a one‑year base term with up to four optional one‑year renewals, and the supplier must meet extensive security, insurance, and state‑contract compliance requirements. • Deploy active‑redundant SBC pairs in Boyd and Peabody data centers (≈100 concurrent sessions, 600 DIDs, analog/fax/alarm devices). • Provide full lifecycle services: discovery, design, equipment supply, installation/configuration, migration/number‑porting, testing, documentation, and knowledge transfer. • Deliver 24×7 reactive support, cyber‑insurance ≥ $10 M, and compliance with Georgia’s standard contract terms, E‑Verify, and trade‑secret protections. • University supplies fiber, static IPs, and on‑site “smart‑hands” for rack‑and‑stack; vendor supplies hardware, software licenses, and professional services.