Request for Proposal for Debt Collection Services

The University of Arizona, on behalf of the Arizona Board of Regents, seeks a qualified vendor to provide comprehensive debt‑collection services for its three flagship universities (UA, ASU, NAU). The contract is commission‑based, covering student‑loan collections, general receivables, litigation, and judgments, with detailed reporting, secure data transfer, and strict compliance with federal student‑loan, FERPA, HIPAA, and PCI‑DSS regulations. Vendors must hold licenses in all 50 states, possess robust insurance coverage, and be capable of handling both domestic and international collections. • Scope includes pre‑collection letters, 1st/2nd‑tier collections, litigation, judgment recoveries, and optional skip‑tracing/legal support. • Compensation is percentage‑based (23 %–28.5 % on collections, 40 % on judgments) with no fixed dollar ceiling. • Contract term: 1‑year initial period, renewable up to four additional 1‑year terms (maximum 5 years). • Mandatory deliverables: monthly/weekly/annual reports, FTP data exchange, separate invoicing per loan program, and compliance audits (SOC, PCI, privacy).