RFP - Collections Services

The City of Knoxville is seeking proposals from responsible firms to provide collections services for outstanding fines and fees from adjudicated cases in the Knoxville Municipal Court. The contract will be for one year with two optional one-year renewals. The City has a preference for utilizing a law firm for these services, but any agency licensed to provide these services in the State of Tennessee may submit a proposal. The scope of work includes making a minimum of two written or telephone contacts for each open account within 45 days of receipt of the account, maintaining accurate records of all correspondence and collection efforts, and providing monthly reports on the status of each account. • The City is seeking a full-service revenue collection for unpaid judgments from the Municipal Court. • The contract will be for one year with two optional one-year renewals. • The City has a preference for utilizing a law firm for these services. • The scope of work includes making a minimum of two written or telephone contacts for each open account within 45 days of receipt of the account. • The contractor must maintain accurate records of all correspondence and collection efforts. • The contractor must provide monthly reports on the status of each account.