Tax Booklets

The State of Arkansas is seeking a contractor to provide printing, packaging, mailing, and shipping services for Arkansas Individual Income Tax Booklets. The contractor will be responsible for printing and distributing the tax booklets in quantities, formats, and by deadlines specified by the Department of Finance and Administration. The contractor must have experience providing printing services similar in size and scope to at least two public entity clients. The contract will be for a term of one year, with the option to renew for up to six additional one-year terms. The contractor will be required to comply with all applicable state and federal laws, including those related to data security and privacy. Some key requirements of the contract include: • Printing and distributing tax booklets in quantities, formats, and by deadlines specified by the Department of Finance and Administration • Providing telephone and email customer service Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding State Holidays • Ensuring the security, privacy, and destruction of Personally Identifiable Information (PII) for the duration of the contract • Having a comprehensive disaster recovery plan in place • Cooperating with the Department in initiating a smooth and orderly transition to the next provider if the contract is terminated or expires • Complying with all applicable state and federal laws, including those related to data security and privacy.